Located approximately an hour from Oxford, H.R. Owen is one of the UK’s leading luxury automotive retailers, representing prestigious brands such as Rolls-Royce, Bentley, and Lamborghini. Renowned for delivering a world- class retail journey, HR Owen offers a powerful case study in customer experience, brand prestige, and premium service.
Participants will enjoy an exclusive session with the HR Owen leadership team, including a behind-the-scenes tour of their flagship showroom. The experience reveals how luxury automotive brands craft end-to-end customer engagement — from bespoke showroom design to personalised sales and aftercare strategies.
This visit bring classroom theory to life, connecting key themes such as high-touch customer service, luxury brand storytelling, and premium retail execution in a real-world, experiential setting.
